3 Privacy policy

Privacy policy for the Hotel Christinenhof & Spa






We take the protection of your private data seriously. Special attention to privacy when processing personal data is an important concern for us. Personal data is used in accordance with the provisions of the General Data Protection Regulation (GDPR) valid since 25.5.2018. The operators of this website undertake to maintain confidentiality. This website may contain links to websites of other providers that are not covered by this privacy policy. Further important information can also be found in the general terms of use.




Personal data


Personal data is information that can be used to identify you. This includes information such as your real name, address, postal address and telephone number. It does not include information that is not directly associated with your real identity (such as favorite websites or the number of users of a site). In principle, you can use our online services without disclosing your identity. If you decide to register or transmit personal data, this is subject to your free decision. The regulations on the processing of your personal data in our company listed in this data protection declaration apply. You expressly agree to these by submitting your personal data Datenschutz@christinenhof.net


You have the following rights under the GDPR


Right to information: In accordance with Article 15 GDPR, you can request confirmation as to whether data concerning you is being processed. If this is the case, you have a right of access to the information processed.


Right to withdraw consent: If your personal data is processed on the basis of consent, you have the right to withdraw this consent at any time in accordance with Article 7 GDPR.


Right to object: If the processing of your personal data is necessary to safeguard the legitimate interests of our company, you can object to the processing at any time in accordance with Article 21 GDPR.


Right to erasure: If you have withdrawn your consent, have objected to the processing of your personal data (and there are no overriding legitimate grounds for the processing), your personal data is no longer necessary for the purposes of the processing, there is a corresponding legal obligation or your personal data has been processed unlawfully, you have the right to request the erasure of your personal data in accordance with Article 17 GDPR.


Right to rectification: If your personal data has been processed incorrectly, you have the right to request the rectification of this data without undue delay in accordance with Article 16 GDPR.


Right to restriction of processing: Under the conditions of Article 18 GDPR, you have the right to request the restriction of the processing of your personal data.


Right to data portability: In accordance with Article 20 GDPR, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format.


Right to lodge a complaint: In accordance with Article 13 GDPR, you have the right to lodge a complaint with the competent supervisory authority.




Duration of storage of personal data


We store personal data that we process as part of a general contact request by email or contact form for two years.  


Personal data requested by us in connection with a room booking will only be stored for as long as is necessary for the execution of the contract and any subsequent contract-related correspondence or, in the case of documents relevant under commercial and/or tax law that contain personal data, for as long as the statutory periods of the German Commercial Code and the German Fiscal Code provide for the retention of these documents.


In the case of general inquiries sent to us by e-mail or contact form, the corresponding personal data is stored for the purpose of the respective correspondence. Any further processing will not take place.




Direct booking option on our hotel website, combined with direct advertising via newsletter or similar


Personal data requested by us in connection with a room booking will be processed for the purpose of processing the contract. In addition, we use your e-mail address for the purpose of direct advertising for our own similar offers, provided you have consented to this use. You can object to the use for the purpose of direct advertising at any time.




Purpose of processing


Personal data such as name, address, telephone number or e-mail address are not collected unless you provide us with this information voluntarily, e.g. for processing inquiries, handling room bookings, comments, newsletter registration or inquiries via the contact form. The voluntarily provided data is used exclusively for the purpose for which it was provided.




Legal basis for processing


Personal data processed in connection with a general inquiry by email or contact form is processed on the basis of consent, Article 6 GDPR.


Personal data processed in connection with a room booking is required to fulfill the corresponding contract, Article 6 GDPR.


Log files about the user's access to the pages are recorded on the servers, in particular the fixed or dynamic IP address of the accessing user, pages accessed, browser type, referrer addresses, access date and access time. We can retrieve this data. The data contained in the log files is used exclusively for statistical purposes. The user is not identified, unless required by law.


It is possible that third-party content, such as videos from YouTube, maps from Google Maps or RSS feeds, may be integrated into our website. This always presupposes that the providers of this content (hereinafter referred to as "third-party providers") are aware of the user's IP address. Without the IP address, they would not be able to send the content to the respective user's browser. We endeavor to only use content whose respective providers only use the IP address to deliver the content. However, we have no influence on whether the third-party providers store the IP address, e.g. for statistical purposes.


This website uses several plugins from Facebook, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. You can recognize these plugins either by the blue Facebook "F", a "thumbs up" sign or by the fact that this plugin is marked with the word "Facebook". When you visit this website, a connection to the Facebook servers is established via these plugins and data is transmitted. On the one hand, the information you see is transmitted directly from the servers to your browser and displayed there, and on the other hand, information about your visit to our website is transmitted to Facebook. If you are logged in to Facebook, the transmitted information can be directly assigned to your account. When you interact with the functions of the plugin, e.g. by clicking the "Like" button, this information is sent directly from your browser to Facebook and stored there. Facebook is responsible for the further processing of this information; please refer to Facebook's privacy policy for the relevant conditions and setting options. If you wish to prevent your personal data from being transmitted to Facebook, please log out of Facebook before visiting this website. If a user is not a member of Facebook, it is still possible for Facebook to find out and store their IP address. According to Facebook, only an anonymized IP address is stored in Germany.


The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as the relevant rights and setting options for protecting the privacy of users can be found in Facebook's data protection information: www.facebook.com/about/privacy/."


Cookies, i.e. text files that are stored on your computer, are used on this website. Persistent cookies recognize that your PC has already had a connection to a website, "session cookies" save recently viewed offers. "Session cookies" are deleted at the end of the session. The use of cookies in the form selected by us does not result in any disadvantages for you. You can generally accept or exclude the setting, i.e. saving, of cookies by making the appropriate settings in your browser.




Disclosure of personal data


We do not pass on personal data to third parties without your express consent. Personal data is only collected or transferred to state institutions and authorities within the framework of mandatory legal provisions.






Persons under the age of 18 should not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children, do not collect it and do not pass it on to third parties.




To assert your rights, you can contact our data protection officer using the following contact details




Christinenhof & Spa GmbH


Data protection officer


Main street 39


03185 Tauer


Telephone: 035601 - 89720


E-Mail: datenschutz@christinenhof.net




Responsible in terms of data protection: Management Nicol Wenke


Status: 03.11.202