Privacy policy



We take the protection of your private data seriously. The special consideration of privacy when processing personal data is an important concern for us. Personal data is used in accordance with the provisions of the Data Protection Basic Regulation (DSGVO) valid since 25.5.2018. The operators of this website commit themselves to secrecy. These websites may contain links to websites of other providers to which this data protection declaration does not extend. Further important information can also be found in the general terms of use.


Personal data is information that can be used to find out your identity. This includes information such as your correct name, address, postal address, telephone number. Information that is not directly related to the real identity (such as favorite websites or number of users of a site) is not included. In principle, you can use our online offer without disclosing your identity. If you decide to register or transmit personal data, this is subject to your free decision. The regulations listed in this data protection declaration for the processing of your personal data in our company apply. By submitting your personal data, you expressly agree to this

You are entitled to the following rights according to DSGVO

Right of access: You may request confirmation as to whether data concerning you are being processed, in accordance with article 15 of the DPA. If this is the case, you have the right to be informed about the information processed.

Right to revoke consent: If your personal data is processed on the basis of consent, you have the right to revoke this consent at any time in accordance with Article 7 DSGVO.

Right of objection: If the processing of your personal data is necessary to protect the legitimate interests of our company, you can object to the processing at any time in accordance with Article 21 DSGVO.

Right of deletion: If you have withdrawn your consent, if you have objected to the processing of your personal data (and there are no overriding legitimate reasons for the processing), if your personal data are no longer necessary for the purposes of the processing, if there is a legal obligation to do so, or if your personal data have been processed unlawfully, you have the right to request the deletion of your personal data in accordance with Article 17 DSGVO.

Right of rectification: If your personal data has been processed incorrectly, you have the right to demand the rectification of this data immediately in accordance with article 16 DSGVO.

Right to limit processing: Under the conditions of article 18 DSGVO, you have the right to request that the processing of your personal data be limited.

Right to data transferability: According to article 20 DSGVO you have the right to receive personal data provided by you in a structured, common and machine-readable format.

Right of appeal: In accordance with Article 13 of the DSGVO, you have a right of appeal to the competent supervisory authority.


Duration of storage of personal data

Personal data, which are processed by us in the context of a general contact inquiry by e-mail or contact form, are stored for two years. e.g.

Personal data requested by us in connection with a room booking will only be stored for as long as necessary for the processing of the contract and any subsequent correspondence relating to the contract or, in the case of documents relevant under commercial and/or tax law that contain personal data, for as long as the statutory periods of the German Commercial Code and the German Fiscal Code provide for the storage of such documents.

For general inquiries sent to us by e-mail or contact form, the corresponding personal data will be stored for the purpose of the respective correspondence. A processing beyond this does not take place.


Direct booking option on our hotel website, combined with direct advertising via newsletter or similar

Personal data, which are requested in connection with a room booking, are processed for the purpose of contract processing. Furthermore, we use your e-mail address for the purpose of direct advertising for our own similar offers, provided that you have agreed to this use. You can object to this use for the purpose of direct advertising at any time.


Purpose of processing

Personal data such as name, address, telephone number or e-mail address are not collected unless you provide us with this information voluntarily, e.g. to process inquiries, to handle room bookings, for comments, when registering for the newsletter or for inquiries via the contact form. The voluntarily provided data will be used exclusively for the purpose for which it was provided.


Legal basis for processing

Personal data processed in connection with a general inquiry by e-mail or contact form will be processed on the basis of consent, Article 6 DSGVO.

Personal data processed in connection with a room booking are required for the fulfilment of the corresponding contract, article 6 DSGVO.

Log files on the servers are recorded about the access of the user of the pages, in particular fixed or dynamic IP address of the calling user, pages called up, browser type, referrer addresses, access date and access time. We may retrieve this data. The data contained in the log files is used exclusively for statistical purposes. An identification of the user - unless required by law - does not take place.

It may happen that third-party content, such as videos from YouTube, map material from Google Maps or RSS feeds are integrated into our website. This always assumes that the providers of such content (hereinafter referred to as "third-party providers") are aware of the IP address of the users. Without the IP address, they would not be able to send the content to the browser of the respective user. We make every effort to use only such content whose respective providers use the IP address only to deliver the content. However, we have no influence on this if the third-party providers store the IP address for statistical purposes, for example.

This website uses several plugins from Facebook, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. You can recognize these plugins either by the blue "F" of Facebook, a "thumbs up" sign or by the fact that this plugin is marked with the word "Facebook". When you call up this website, a connection to the Facebook servers is established via these plugins and data is transmitted. On the one hand, the information you see is transmitted directly from the servers to your browser and displayed there, and on the other hand, information about your visit to our website is transmitted to Facebook. If you are logged in to Facebook, the transmitted information can be directly assigned to your account. When you interact with the functions of the plugin, e.g. by pressing the "Like" button, this information is sent directly from your browser to Facebook and stored there. The further processing of this information is the responsibility of Facebook. For the corresponding conditions and setting options, please refer to the Facebook data protection information. If you want to avoid personal data being transmitted from you to Facebook, please log out of Facebook before visiting this website. If a user is not a member of Facebook, it is still possible for Facebook to find out his or her IP address and store it. According to Facebook, only an anonymized IP address is stored in Germany.

The purpose and scope of data collection and the further processing and use of data by Facebook, as well as the relevant rights and setting options to protect the privacy of users, can be found in the Facebook privacy policy:

This website uses cookies, i.e. text files that are stored on your computer. Persistent cookies recognize that your PC has already been connected to a web offer before, "session cookies" save last viewed offers. "Session Cookies" are deleted after the end of the session. The use of cookies in the form we have chosen will not cause you any disadvantages. You can generally accept or exclude the setting, i.e. storage of cookies, by making the appropriate settings in your browser.


Disclosure of personal data

We do not pass on personal data to third parties without explicit consent. Surveys or transmission of personal data to state institutions and authorities will only take place within the framework of mandatory legal regulations.



Persons under 18 years of age should not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children, do not collect such data and do not pass it on to third parties.


To assert your rights, you can contact our data protection officer at the following contact details:


Christinenhof & Spa GmbH

Data protection officer

Hauptstra├če 39

03185 Tauer

Phone: 035601 - 89720



Responsible in terms of data protection: Management Nicol Wenke-Nieswand

Update: 16.06.2020